Privacy Policy

Save the David Lean Cinema Campaign CIC (SDLCC)
Customer Data Privacy Notice

This policy is also available as a PDF download here.

This notice explains what data we hold about you, our customers, and your rights under the General Data Protection Regulation (GDPR). Our staff and volunteers are covered by a separate notice.

Third parties
The following organisations process data on our behalf:
1. TicketSource administers our bookings. This notice does not describe all the data processing carried out by TicketSource. However, TicketSource’s contact details are listed below, and, if you book online, you will see its privacy policy below this notice.
2. Our newsletter emails are administered using the Rocket Science Group Mailchimp service. The group is based in the US but has certified compliance with the EU/US Privacy Shield framework.
3. If you purchase tickets at Coachholidays.com, they enter your contact details, whether you wish to receive our newsletter emails, and booking details on TicketSource. They do not retain any of your data.
4. We use 1and1 Internet Ltd (GB) as an email server provider.
We do not share your data with any other party.

Your data
Within our systems we may hold your name, title, address, phone number, email ID, booking history, mailing preference, IP address, requests by email and requests by website enquiry form.
We use your data for the following purposes:
• To contact you regarding bookings, for example if a film is cancelled or to return lost property.
• To answer any queries you raise with us.
• To send you our newsletter, if you have consented to this.
We have three legal bases for holding your data:
• Contract: You enter into a contract with us when you purchase tickets.
• Consent: We send you our newsletter, only if you have consented.
• Consent: We process website enquiry form content, only if you have consented.
‘Personal data’ are any information that can be related to an individual. For example, if we hold your booking data with your name, then both your booking data and your name are personal data. However, booking data that cannot be related to an individual are not personal data.

We manage your personal data as follows:
• We maintain the data as accurately and up-to-date as possible.
• We delete the data when no longer required. TicketSource contact details are deleted after you have not made a booking for two years. Subscribers to our email newsletter are deleted after they have not opened the emails for a year. Website enquiry forms and emails are deleted after no more than two years.
• We sometimes need to download the data to personal computer, but it will always be encrypted, never backed-up to the cloud and only held as long as necessary.

Your rights under the GDPR
You have the following rights with regard to your personal data:
• To request a copy of the data we hold about you.
• To request that we correct data that is inaccurate or out of date.
• To request your data is erased when it is no longer necessary for us to retain it.
• To withdraw your consent to receive mailshots.
• To lodge a complaint with the Information Commissioners Office (ICO).

The ICO can be contacted as follows:
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Telephone: 0303 123 1113
Email: https://ico.org.uk/global/contact-us/email/
https://ico.org.uk/for-the-public/

SDLCC can be contacted as follows:
Post: The Box Office, David Lean Cinema, Croydon Clocktower, Katharine Street, Croydon, CR9 1ET
Website contact form: http://www.davidleancinema.org.uk/contact-us-here

TicketSource can be contacted as follows:
Post: TicketSource, Off Edge, Station Approach, Penarth CF64 3EE
Telephone: 0333 666 4466
Email: support@ticketsource.co.uk

Last updated on 04 July 2019

Volunteer Handyman

‘Handyman’ Volunteer

Please note: the terms ‘Handyman’ and ‘Handyman Team’ have been used in order to avoid any implication that members of the team have taken over aspects of Croydon Council’s maintenance responsibilities. Female volunteers are of course equally welcome and we may reconsider the term in future.  

Duties and Responsibilities

Although the David Lean Cinema (together with the rest of the Town Hall and Croydon Clocktower) are the property of Croydon Clocktower, and thus are maintained by the Council, we have Council approval to take responsibility for certain miscellaneous tasks, although more substantial ones will need specific Council approval. This will enable us to undertake certain non-specialised repairs and improvements – that the Council might consider a low priority – much sooner. We can also consider repainting furnishings and areas that the Council would only get round to very infrequently. The result should be a more pleasant environment and a sense of greater efficiency in certain respects. This will help us to convey that the David Lean is a cared for venue, enhancing its appeal to patrons. Most work is likely to be in the cinema auditorium; the lobby area between the inner and outer doors; the Arts Bar; or possibly the projection box.  Enthusiasm will be valued as well as:

  • Familiarity with the use of various tools
  • Carpentry skills
  • Painting skills

Time Commitment

Unlike most of our roles, this will be highly variable as the work is bound to be irregular, and we will try to match the skills of team members to the tasks that arise. Therefore, you might undertake a job that’s very useful to the Campaign, but only takes 30 minutes, and this might be your only involvement in a particular month. Alternatively, a painting project might involve several hours of work in a particular week. The ‘Handyman Team’ could therefore be a good option for people keen to offer skills, but without necessarily wanting to take on regular or more time-consuming responsibilities.

Desirable Qualities 

In addition to having one or more of the skills indicated, a willingness to work as part of a team is needed. Attention to detail is desirable as ongoing approval from the Council will depend on the work being of a reasonable standard. Awareness of safety issues in a public place will also be needed, especially as some tasks may be undertaken at times when members of the public are passing through the Arts Bar. We can expect (e.g.) use of ladders to be very restricted, if allowed at all, so expect some frustrations!

Training

We don’t currently propose formal training other than a meeting at which certain operational guidelines will be mentioned, but there will probably be scope for some team members to pick up skills while assisting whoever oversees a particular task.

How will it work?

We anticipate that a Team Leader (yet to be appointed) will plan work in consultation with the Campaign Director. He/she will notify team members of opportunities when they arise, inviting volunteers. Work involving particular team members will then be scheduled, once approved (if necessary) by the Council.

What to do now?

If you would like to help and/or know more, simply click on “Contact Us” in the website menu and give us some brief details about yourself, including your phone number, stating that you’re interested in joining the ‘Handyman Team’. Please include “Volunteers” in the subject line. We’ll get back to you.

Volunteer Arts Bar

Arts Bar Role Description
 

Duties and Responsibilities  You will perform an important role as the public face of the Save the David Lean Cinema Campaign before a film screening, ensuring that our customers have an enjoyable and positive experience. Our volunteers are vital in enabling films to be shown at the David Lean Cinema.

  • Preparing the arts bar and equipment ready for service
  • Welcoming patrons in the arts bar area
  • Serving drinks and snacks
  • Taking payment and recording sales
  • Being aware of hygiene requirements and care of equipment
  • Clearing away when patrons have gone into the cinema
  • Being vigilant at all times, with regard to the safety and security of customers, colleagues and yourself and reporting problems quickly and clearly

Time Commitment  Opportunities for the arts bar exist during evening screenings as per the film programme.  Film times are usually 7.30. Volunteer arts bar staff should arrive by 6.15 at the latest to set up and be ready to serve at 6.30. Once the patrons go into the film you will do all the necessary clearing away and storing of equipment.

Desirable Qualities  Experience of working with the public, experience in food service and an interest in film are useful.  You need to be reliable, punctual, friendly and polite. Volunteers must wear an identifying David Lean t-shirt.

Arts bar volunteers will be given training, which will cover all necessary information relating to the role. New staff shadow the role with an experienced volunteer during their initial shifts.

How does it work? Our Volunteer Co-ordinators ask volunteers for their availability on a monthly basis and most do 1 or 2 sessions a month. Sometimes a volunteer is unable to come for their duty, for a variety of reasons, and then the person doing the monthly schedule will contact others who were available and ask if they could fill in.

What to do now? If you would like to become part of the team, simply click on “Contact Us” in the website menu and give us some details about yourself including your phone number and the role you are interested in. Please include “Volunteers” in the subject line. We’ll get back to you.

Tram derailment – Council arrangements postpone screenings

Following the tram incident near Sandilands on the morning of Wednesday 09 November, the Council have informed us that they need to use the Braithwaite Hall and the David Lean Cinema premises as temporary accomodation/meeting rooms for friends and family involved in the incident. The two screenings of “Ingrid Bergman, In Her Own Words” has therefore had to be postponed until 30 November. Tickets for both screenings on 10 November will be valid for the appropriate screening on 30 November. Requests for refunds or other issues should be sent via the Contact Form on this website unless you have had previous communication via phone or email with us and the matter is already in hand.

 

Policy For Late Arrivals

Box Office at the David Lean Cinema

Our main sales channels – TicketSource and Wallace
Arnold Worldchoice – stop selling 2½ hours before a
screening.
Any remaining tickets will go on sale at the ClocktowerArts Bar
one-hour before the screening. To avoid disappointment, please
do not leave buying your tickets until the last minute, as the
box office closes promptly just before the show starts
(11.00am, 2.30pm or 7.30pm). Please remember that people manning the Box Office may also have booked to see the film!
Tickets for future screenings should also be on sale, but this
cannot be guaranteed if others are waiting to purchase tickets
for the current screening.
• Stewards are unable to take money for tickets – all sales
have to go through the box office.
• Only patrons with tickets can be admitted.
• Please make every effort to be in your seat before the
advertised start time – there are no adverts shown at the
David Lean Cinema, only a few trailers which only last a few
minutes.
• While every effort will be made to accommodate latecomers,
to avoid disturbing other patrons, once the main
feature has started late arrivals will be directed to end of
row or front row seats.
• If no such seats are available then patrons will not be
allowed to enter. Unfortunately refunds cannot be issued in
these circumstances.

Refunds and Exchanges

With effect from 06 April 2017 our Refunds and Exchanges Policy changes to match those of similar venues.

  • Once you have paid for your tickets, we are unable to make refunds.  If you make an error when buying tickets, they can be exchanged for any film on sale at the time of the exchange and no later than 72 hours before the screening of the original film. There will be no extra charge for this service.
  • For tickets purchased online or at the cinema box office, contact us via our online form with details of your tickets and exchange request. Return to Wallace Arnold Worldchoice to exchange tickets purchased there, no later than 72 hours before the screening.
  • Refunds would be given should a film have to be cancelled.

Cancellations
In the unlikely event of the Campaign having to cancel a screening we
will refund costs in full. In this situation we will endeavour to notify
customers in advance using the contact details on our database or
provided at the time of purchase.

Volunteer Projectionist

Volunteer Projectionist Role Description

Duties and Responsibilities Our projectionist volunteers are vital in enabling films to be shown at the David Lean Cinema.  You will perform an important role ensuring a high quality of presentation at the cinema and ensure that our customers have an enjoyable and positive experience. You will need to:

  • Be available to check equipment and programme at least 30 minutes before the screening
  • Set up the digital projection equipment
  • Operate projection and sound equipment to provide the best possible presentation quality
  • ‘Ingest’ content, films, trailers etc. into the cinema server
  • Make minor last minute changes to the programme, such as changing trailers, as may be required by the Campaign Director
  • Be vigilant at all times, with regard to the safety and security of customers, colleagues and yourself and report any problems quickly and clearly.

Time Commitment Opportunities for projectionist duties exist during all scheduled performances as given in the film programme.

Film times are normally 11am, 2.30 and 7.30pm. We ask projection volunteers to arrive at least 30 minutes before commencement and remain throughout the screening.

Desirable Qualities  You must be willing to learn and have good spoken communication skills.  Some experience with IT and/or AV equipment would be an advantage.  You need to be reliable, punctual, calm, friendly and polite. Most of our volunteers have an interest in film.

Projection volunteers must wear an identifying David Lean t-shirt.

Training  Projectionists will be given a general introduction to volunteering at the cinema, all relevant training regarding the projection procedure and several sessions shadowing an experienced volunteer.  If you are suitable for the role you will be scheduled onto the projection team.

How does it work?

Our head projectionist asks volunteers for their availability on a monthly basis and most do 1 or 2 sessions a month. Sometimes a volunteer is unable to come for their duty after the schedule is compiled and then the head projectionist will contact others who were available and ask them to fill in.

 What to do now? If you would like to become part of the team, simply click on “Contact Us” in the website menu and give us some details about yourself including your phone number and the role you are interested in. Please include “Volunteers” in the subject line. We’ll get back to you.

Volunteer Box Office

Box Office Volunteer Role Description

Duties and Responsibilities You will perform an important role as the public face of the Save the David Lean Cinema Campaign prior to screenings and ensure that our customers have an enjoyable and positive experience. Our box office volunteers (BOVs) are vital in enabling films to be shown at the David Lean Cinema.

  • Be available to check and print reports 2.5 hrs prior to a screening – this can be done from home/work
  • Set up the box office and be ready to sell tickets 1 hr prior to screening
  • Sell tickets online using TicketSource software and print tickets
  • Take payments, record sales and report those sales to the treasurer
  • Be vigilant at all times, with regard to the safety and security of customers, colleagues and yourself and report any problems quickly and clearly.

Time Commitment Opportunities for box office duties exist during all scheduled performances as given in the film programme. BOVs must be available to print a seating plan 2.5 hrs (or less) before screenings.

Film times are 11am, 2.30 and 7.30pm. We ask box office volunteers to arrive 1 hour 15 minutes before commencement. We ask volunteers for their availability on a monthly basis and most do 1 or 2 sessions a month. 

Desirable Qualities  You must have customer facing skills, IT and money handling skills. You need to be reliable, punctual, calm, friendly and polite. Most of our volunteers have an interest in film.

BOVs must wear an identifying David Lean t-shirt.

Training  BOVs will be given a general introduction to volunteering at the cinema, all relevant training regarding the box office procedure and a session shadowing an experienced volunteer.  If you are suitable for the role you will be scheduled onto the box office team.

How does it work?

Our volunteer co-ordinators ask volunteers for their availability on a monthly basis and most do 1 or 2 sessions a month. Sometimes a volunteer is unable to come for their duty after the schedule is compiled and then the co-ordinator doing the monthly schedule will contact others who were available and ask them to fill in.

 What to do now? If you would like to become part of the team, simply click on “Contact Us” in the website menu and give us some details about yourself including your phone number and the role you are interested in. Please include “Volunteers” in the subject line. We’ll get back to you.

Volunteer Steward

Volunteer Steward Role Description

Duties and Responsibilities You will perform an important role as the public face of the Save the David Lean Cinema Campaign before, during and after a film screening, ensuring that our customers have an enjoyable and positive experience. Our volunteers are vital in enabling films to be shown at the David Lean Cinema.

  • Directing customers to cinema facilities
  • Providing particular assistance, if required to customers with specific access requirements, including use of the assisted hearing system
  • Checking tickets and showing customers to their seats
  • Assisting latecomers and remaining in the auditorium throughout the film
  • Assisting customers after screenings, checking for lost property and litter
  • Being vigilant at all times, with regard to the safety and security of customers, colleagues and yourself and reporting problems quickly and clearly.

Time Commitment Opportunities for stewarding exist during all scheduled performances as per film programme.  Film times are usually 11am, 2.30 and 7.30. Volunteer stewards should arrive 45 mins before commencement and stay until the patrons have left the cinema.

Desirable Qualities  Experience of working with the public and an interest in film are useful.  You need to be reliable, punctual, friendly and polite. You must be willing to take responsibility for seeking assistance/acting during any emergency and keeping calm. Stewards must wear an identifying David Lean t-shirt. 

Training Stewards will be given training, which will cover all necessary information relating to the role. New stewards shadow the role with an experienced steward during their initial shifts.

How does it work?

Our Volunteer Co-ordinators ask stewards for their availability on a monthly basis and most do 1 or 2 sessions a month. Sometimes a volunteer is unable to come for their duty, for a variety of reasons, and then the person doing the monthly schedule will contact others who were available and ask if they could fill in.

What to do now? If you would like to become part of the team, simply click on “Contact Us” in the website menu and give us some details about yourself including your phone number and the role you are interested in. Please include “Volunteers” in the subject line. We’ll get back to you.