Privacy Policy

Save the David Lean Cinema Campaign CIC (SDLCC)
Customer Data Privacy Notice

This policy is also available as a PDF download here.

This notice explains what data we hold about you, our customers, and your rights under the General Data Protection Regulation (GDPR). Our staff and volunteers are covered by a separate notice.

Third parties
The following organisations process data on our behalf:
1. TicketSource administers our bookings. This notice does not describe all the data processing carried out by TicketSource. However, TicketSource’s contact details are listed below, and, if you book online, you will see its privacy policy below this notice.
2. Our newsletter emails are administered using the Rocket Science Group Mailchimp service. The group is based in the US but has certified compliance with the EU/US Privacy Shield framework.
3. If you purchase tickets at Wallace Arnold, they enter your contact details, whether you wish to receive our newsletter emails, and booking details on TicketSource. They do not retain any of your data.
4. We use 1and1 Internet Ltd (GB) as an email server provider.
We do not share your data with any other party.

Your data
Within our systems we may hold your name, title, address, phone number, email ID, booking history, mailing preference, IP address, requests by email and requests by website enquiry form.
We use your data for the following purposes:
• To contact you regarding bookings, for example if a film is cancelled or to return lost property.
• To answer any queries you raise with us.
• To send you our newsletter, if you have consented to this.
We have three legal bases for holding your data:
• Contract: You enter into a contract with us when you purchase tickets.
• Consent: We send you our newsletter, only if you have consented.
• Consent: We process website enquiry form content, only if you have consented.
‘Personal data’ are any information that can be related to an individual. For example, if we hold your booking data with your name, then both your booking data and your name are personal data. However, booking data that cannot be related to an individual are not personal data.

We manage your personal data as follows:
• We maintain the data as accurately and up-to-date as possible.
• We delete the data when no longer required. TicketSource contact details are deleted after you have not made a booking for two years. Subscribers to our email newsletter are deleted after they have not opened the emails for a year. Website enquiry forms and emails are deleted after no more than two years.
• We sometimes need to download the data to personal computer, but it will always be encrypted, never backed-up to the cloud and only held as long as necessary.

Your rights under the GDPR
You have the following rights with regard to your personal data:
• To request a copy of the data we hold about you.
• To request that we correct data that is inaccurate or out of date.
• To request your data is erased when it is no longer necessary for us to retain it.
• To withdraw your consent to receive mailshots.
• To lodge a complaint with the Information Commissioners Office (ICO).

The ICO can be contacted as follows:
Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9 5AF
Telephone: 0303 123 1113
Email: https://ico.org.uk/global/contact-us/email/
https://ico.org.uk/for-the-public/

SDLCC can be contacted as follows:
Post: The Box Office, David Lean Cinema, Croydon Clocktower, Katharine Street, Croydon, CR9 1ET
Website contact form: http://www.davidleancinema.org.uk/contact-us-here

TicketSource can be contacted as follows:
Post: TicketSource, Off Edge, Station Approach, Penarth CF64 3EE
Telephone: 0333 666 4466
Email: support@ticketsource.co.uk

Last updated on 28 April 2018

Policy For Late Arrivals

Box Office at the David Lean Cinema

Our main sales channels – TicketSource and Wallace
Arnold Worldchoice – stop selling 2½ hours before a
screening.
Any remaining tickets will go on sale at the ClocktowerArts Bar
one-hour before the screening. To avoid disappointment, please
do not leave buying your tickets until the last minute, as the
box office closes promptly just before the show starts
(11.00am, 2.30pm or 7.30pm). Please remember that people manning the Box Office may also have booked to see the film!
Tickets for future screenings should also be on sale, but this
cannot be guaranteed if others are waiting to purchase tickets
for the current screening.
• Stewards are unable to take money for tickets – all sales
have to go through the box office.
• Only patrons with tickets can be admitted.
• Please make every effort to be in your seat before the
advertised start time – there are no adverts shown at the
David Lean Cinema, only a few trailers which only last a few
minutes.
• While every effort will be made to accommodate latecomers,
to avoid disturbing other patrons, once the main
feature has started late arrivals will be directed to end of
row or front row seats.
• If no such seats are available then patrons will not be
allowed to enter. Unfortunately refunds cannot be issued in
these circumstances.

Refunds and Exchanges

With effect from 06 April 2017 our Refunds and Exchanges Policy changes to match those of similar venues.

  • Once you have paid for your tickets, we are unable to make refunds.  If you make an error when buying tickets, they can be exchanged for any film on sale at the time of the exchange and no later than 72 hours before the screening of the original film. There will be no extra charge for this service.
  • For tickets purchased online or at the cinema box office, email boxoffice@ davidleancinema.org.uk with details of your tickets and exchange request. Return to Wallace Arnold Worldchoice to exchange tickets purchased there, no later than 72 hours before the screening.
  • Refunds would be given should a film have to be cancelled.

Cancellations
In the unlikely event of the Campaign having to cancel a screening we
will refund costs in full. In this situation we will endeavour to notify
customers in advance using the contact details on our database or
provided at the time of purchase.