FAQ

“Your browser is not enabled for cookies” – Error message from Ticketsource

A problem has recently been identified during the ticket purchasing process on some devices. If a notice is displayed from Ticketsource saying that your browser is not enabled for cookies, it appears that this is because you have not recently accepted the Ticketsource cookie policy following an update to your software or you have a device that has never been used to visit the Ticketsource website. These cookies are different to ours so essentially there are two “cookie policies” that need to be accepted. The solution is to click on the link at the end of this paragraph, accept the Ticketsource policy by closing the notice about cookies (if there is one, sometimes just visiting the page seems to cure the problem) and then attempt the ticket purchase again. You may need to close your browser and re-open it again after you have done this. If you continue to have problems please use the “Contact Us” option in this website and describe what you have done, entering “Cookie Problem” in the Subject line. Please ensure that you have tried the above solution first. The above method has cured problems so far. Individual’s acceptance of the use of cookies is to comply with EU legislation governing websites that require their use despite the problems that this can cause.

Go here to accept the Ticketsource cookie policy and close the notice if you see one near the top of your screen. If you don’t see one, just closer the browser window and try the purchase again. All should be well this time.

Information on what cookies are and how they are used can be found here.