YOUR PRIVACY MATTERS TO US
The David Lean Cinema is committed to protecting your personal information and being clear about how we use it.
As a volunteer-led Community Interest Company, we value the trust our audiences, supporters and community place in us. The information you share with us helps us provide a better experience, keep you informed about our films and activities, and understand how we can continue to serve our community.
This policy explains what information we collect, how we use it, how we keep it secure and the choices you have about your personal information.
We handle your information in accordance with applicable data protection laws. We will never share your personal information more widely than described in this policy unless we are required to do so by law.
What this policy covers
This policy explains:
- What information we collect
- How we keep your information secure
- How we use your information
- Photography and filming
- Website cookies and third-party services
- Keeping your information up to date
- Your rights and accessing your information
- Contact details and further information
What information we collect
Information you give us
You give us your personal information when you buy a ticket in person, on the phone or online. You also provide information when you sign up to our mailing or email list, make a donation or communicate with us.
We may store personal information you provide, including your name, address, telephone number and email address. We may also keep a record of your purchases and donations.
Information about your interactions with us
We may keep a record of communications we send you and how you interact with them, such as whether you receive or open emails, which links you click and whether you subsequently make a purchase online.
When you visit our website, we may analyse how you interact with our content.
Sensitive information
Data protection law recognises that some categories of personal information are more sensitive, such as health information, race, religious beliefs and political opinions.
We do not usually collect this type of information about our patrons unless there is a clear reason for doing so.
How we keep your information secure
Your personal information is held on the Cinema’s systems or on systems managed by suppliers on our behalf.
All details provided when purchasing tickets, including personal details and purchase history, are held securely. Access to this information is strictly controlled and only available to those who need it to carry out their role.
How we use your information
Communication about events you are attending
We will contact you by email or telephone with essential information relating to any event you have purchased tickets for, such as cancellations, timings, changes or rescheduling. We may also contact you to collect feedback following an event.
If you do not provide your personal information when purchasing a ticket, we may not be able to contact you about changes to your booking.
If we run an event in partnership with another named organisation, your details may need to be shared with them where necessary to help us deliver the event.
Marketing communications
We want to keep you informed about our films, activities and fundraising in a way that is relevant and useful.
We use information we hold about you, such as your contact details, previous purchases and preferences, to help us provide communications that are appropriate to you.
When you provide your details, you can choose whether to receive communications from us. If you change your mind, you can opt out at any time.
For email communications, every marketing email includes an option to unsubscribe. You can also contact us using the details at the end of this policy.
Debit and credit card information
If you use a credit or debit card to purchase tickets or make a donation at the Box Office or over the telephone, we ensure that this is handled securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).
We do not store card details after a transaction is complete and do not keep credit card records.
Photography and filming
From time to time, we may take photographs or record events and activities at the David Lean Cinema. These may be used to promote our work, document our activities and report to supporters and funders.
Images and recordings are stored securely. Where photography or filming is taking place, we will provide clear signage. If you would prefer not to be included, please speak to the photographer or a member of the team.
The venue owners, Croydon Council, operate a CCTV system for the safety and security of visitors, staff, property and buildings. Requests for access to CCTV footage should be made directly to the Council.
Website cookies and third-party services
Our website uses cookies to help us understand how visitors use the site and improve how it works.
These cookies do not collect information that identifies individual visitors. The information collected is aggregated and anonymous.
You can manage cookie settings through your browser. Please note that disabling cookies may affect some website features.
We may use trusted third-party services to collect standard internet log information and understand visitor behaviour.
Keeping your information up to date
We store your personal information so that we can link future purchases and interactions to your record.
If any information we hold about you is incorrect, or if you would like us to remove information where appropriate, please contact us using the details below.
Any objections or preferences you provide about how we use your information will be recorded so that we can respect your choices.
Your rights and accessing your information
Under the General Data Protection Regulation (GDPR), you have the right to request a copy of the information we hold about you and to ask us to correct inaccurate information.
In certain circumstances, you may also request that we erase your personal information.
If you would like to exercise any of these rights, please contact us using the details below.
Contact us
If you have any questions about this privacy policy, or would like to discuss how we use your personal information, please get in touch.
You can contact us at:
The David Lean Cinema
c/o Town Hall Reception
Katharine St
Croydon
CR9 1ET
Email: chair@davidleancinema.org.uk
The Data Protection Officer is Sam Clark, C.I.C. Chairman.
We may review and update this Privacy Policy from time to time.
All references to the Company refer to Save The David Lean Cinema C.I.C.